We appreciate your visit to our website and your interest in our company, products, and web pages. Protecting your privacy while using our website is a priority for us.
1.1 Our privacy policy was last updated in December 2019.
1.2 When you visit the BG Investment GmbH website for informational purposes only—without registering or providing any data—we collect only the information that your browser automatically transmits to our server (“server log files”). This includes:
The website you visited
Date and time of access
Data volume transferred (in bytes)
Referring source or page
Browser used
Operating system used
IP address (if applicable, in anonymized form)
2.1 When registering or placing an order, you may be asked to provide your name, email address, mailing address, phone number, credit card information, social security number, or other relevant details to enhance your experience.
2.2 We collect data when you:
Register on our site
Place an order
Subscribe to our newsletter
Respond to surveys
Fill out forms
Use Live Chat or Support Ticket services
Provide information on our website
We may use your information to:
Personalize user experience
Improve our website
Enhance customer service
Administer promotions, contests, and surveys
Process transactions efficiently
Request ratings and reviews
Follow up after correspondence via live chat, email, or phone
4.1 Our website is regularly scanned for security vulnerabilities and threats. We implement malware scanning to enhance security.
4.2 Personal data is stored on secured networks and accessible only by authorized personnel. All sensitive data is encrypted using Secure Socket Layer (SSL) technology. Payment transactions are processed through third-party gateways and are not stored on our servers.
Cookies help us enhance your experience on our website. These include session cookies (deleted after your session ends) and persistent cookies (which remain until manually deleted or expired). Cookies help in:
Saving user preferences
Improving website functionality
Enabling targeted advertising
You can manage cookie preferences in your browser settings:
Disabling cookies may limit website functionality.
6.1 We do not sell or trade personal data. However, we may share information with trusted service providers who assist in website operations, provided they maintain confidentiality.
6.2 Data is transferred securely, with protective measures in place.
We may disclose personal data if required by law or by legal authorities (e.g., courts, government agencies).
By subscribing to our newsletter, you consent to receiving marketing emails. You can unsubscribe at any time using the opt-out link in emails.
9.1 To fulfill orders, we share necessary data with shipping providers and payment processors.
9.2 Data transfers to shipping partners:
DHL: Privacy Policy
FedEx: Privacy Policy
Hermes: Privacy Policy
UPS: Privacy Policy
9.3 Data transfers to payment providers:
PayPal: Privacy Policy
Stripe: Privacy Policy
We use remarketing services to show advertisements based on previous site visits.
Facebook Remarketing: More Info
Opt-out: Facebook Ad Preferences
We comply with the California Online Privacy Protection Act (CALOPPA) but do not honor “Do Not Track” (DNT) signals.
12.1 In case of a data breach, we will notify affected users via email within 7 business days.
12.2 Users have the right to seek legal action against non-compliant data processors.
We comply with the CAN-SPAM Act, ensuring:
No misleading subject lines or email addresses
Clear identification of advertisements
Inclusion of business address
Easy opt-out options
Prompt opt-out request processing
We do not knowingly collect personal data from individuals under 18 years old. Parents or guardians should contact us if they believe their child has provided data.
We may update this policy periodically. Changes will be posted on this page, and users will be notified via email before they take effect.
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