Refund Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

How to Initiate a Return

To begin the return process, please contact us at support@pethomegear.com.

Once your return is approved, we will provide:

• A return shipping label
• Instructions on how and where to send your package

⚠ Important: Items returned without prior approval will not be accepted.

For any return-related inquiries, feel free to contact us at support@pethomegear.com.

Non-Returnable Items

We are unable to accept returns for:

• Sale items or gift cards
• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care products (e.g., beauty products)
• Hazardous materials (e.g., flammable liquids, gases)

If you’re unsure whether your item qualifies for a return, please reach out to us.

Return Eligibility

To be eligible for a return, your item must:

• Be in its original condition (unworn, unused, with tags)
• Include the original packaging
• Have a receipt or proof of purchase

Returns should be sent to:
📍 2726 NW 72nd Ave Miami, FL 33122

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

⏳ Processing Time: Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@pethomegear.com.